Service & Support

Dear customer,

We hope you will never experience any difficulties or problems with our products, and unless our high standards we cannot guarantee no technical failures with our products. If you have any problems with our products or received a defect product please call us or send us an email.

Tel: 0049-2871-219-72-20

E-mail: service@ms-tech.de

We are able to provide telephone support between 9am and 5.30pm from Monday till Friday.

Maybe your problem is already in our FAQ, please check this before contacting us.

If you would like to reclaim your product because of a technical defect, please contact your distributor or retailer to obtain a replacement. If this is not possible, please send us the product including a copy of the invoice and a clear description of the problem/defect. The address is:

MS-TECH Europa GmbH
RMA-Department
Am Busskolk 47
46395 Bocholt
Germany

Make sure that the postal charges of your delivery are paid; otherwise we will not be able to accept the delivery.

For terms and conditions related to warranties please check our warranty page.

If you would like to know more information about your current RMA status, please contact one of our RMA employees:

Tel.: 0049-2871-219-72-23

E-Mail: rma@ms-tech.de

Here you can download the RMA-form